Hotels are spending billions on AI tools that mostly automate what a sharp night auditor already handles, while the revenue-generating potential sits locked behind the same fragmented tech stack nobody wants to fix.
Caesars' online gambling unit grew iGaming revenue 19% year-over-year to $140 million in Q1, with margins expanding nearly 600 basis points. The technology powering that growth... Universal Digital Wallets, omnichannel integration, AI-driven personalization... is the same infrastructure that's quietly reshaping how casino-hotels think about guest data, and every hotel loyalty program should be paying attention.
