A Platinum Member Complained About Late Checkout During a Cartel Shootout. The Hotel Was Right.
A Marriott Bonvoy loyalist with over 1,000 lifetime nights claims he got "Bonvoyed" when a Puerto Vallarta Westin denied his 4 PM late checkout while cartel violence shut down the city. What this actually reveals is the impossible gap between what brands promise in a PowerPoint and what properties have to deliver when the world catches fire.