📊 Topic

Guest Recovery

2 stories · First covered Jun 9, 2026 · Latest 31m ago
Guest Recovery Coverage
350 Hotel Employees Use AI Daily. Most of Them Are Doing It Right.

350 Hotel Employees Use AI Daily. Most of Them Are Doing It Right.

A tech exec at a management company says the trick isn't finding the flashiest AI... it's giving your team tools that handle the boring 80% so humans can own the 20% that actually matters. The industry's biggest AI problem isn't the technology.

75 Million Passengers. 750,000 Flights. Your Front Desk Is the Last Stop When It All Falls Apart.

75 Million Passengers. 750,000 Flights. Your Front Desk Is the Last Stop When It All Falls Apart.

Airlines are bracing for the most chaotic summer in a decade, and when flights collapse at 11 PM, stranded passengers don't call their congressman. They walk into your lobby. The question is whether you've set your team up to turn that anger into revenue... or just absorb it.