Technology
Primary
3h ago
Booking Holdings is pouring resources into AI that plans trips, handles complaints, and cuts customer service costs by double digits. If you're an independent hotelier, the question isn't whether this technology is impressive... it's how much of your guest relationship you're about to lose.
Gartner says nearly a third of service industry leaders are cutting frontline staff because of AI by early 2027, and tech companies are already shedding tens of thousands. Most hotel operators are watching that headline and wondering if they're next... they should be wondering how to hire those people before anyone else does.
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