BetMGM's Q1 results reveal a counterintuitive strategy most hotel-casino operators talk about but never actually execute: firing your worst customers to grow profits. The question is whether the physical casino floor has the guts to follow the same playbook.
Operations
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1d ago
A tribal casino resort is handing someone the keys to a four-bedroom home in Irvine as the centerpiece of a three-month promotional blitz. The real story isn't the house... it's what the promotion reveals about how casino resorts think about loyalty, and what commercial hotel operators keep getting wrong about the same problem.
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