A Platinum Elite Guest Got Stranded in a Crisis Zone and Demanded Late Checkout. This Is the Whole Loyalty Problem in One Story.
A Marriott Bonvoy Platinum member with over 1,000 lifetime nights got stranded by cartel violence in Puerto Vallarta and took to Reddit to complain about not getting a 4 PM late checkout at a Westin resort. The hotel offered a 2 PM checkout and a hospitality suite, but the guest wanted his "earned" benefit... and the internet's reaction tells you everything about where loyalty programs actually break down.
