📊 Topic

Guest Experience Management

2 stories · First covered Mar 12, 2026 · Latest Mar 29
Guest Experience Management Coverage
IHG's Ramadan Campaign Is Beautiful. The Question Is Whether It Survives the Lobby.

IHG's Ramadan Campaign Is Beautiful. The Question Is Whether It Survives the Lobby.

IHG launched a gorgeous storytelling campaign for Ramadan across its Saudi properties, and the creative work genuinely moves. But when a brand promises guests "the comforts and traditions of home," someone at property level has to deliver that promise at iftar with the staffing they actually have.

Three-Hour TSA Lines Just Handed Airport Hotels a Gift. Don't Waste It.

Three-Hour TSA Lines Just Handed Airport Hotels a Gift. Don't Waste It.

The government DHS shutdown is stranding thousands of travelers at major airports right as spring break kicks off. If you're running an airport-adjacent hotel and you're not already adjusting your playbook, you're leaving money on the counter.