Operations
Primary
2d ago
Multiple deaths at a Disney World hotel have triggered infrastructure changes and uncomfortable questions about guest safety protocols. If you think this only applies to 1,000-key theme park resorts, you haven't been paying attention to what's happening in your own stairwells and parking garages.
Operations
Primary
6d ago
Disney is tearing apart multiple Magic Kingdom resorts simultaneously while keeping them open and charging premium rates. If a company managing 25,000+ rooms can renovate during peak season without apologizing for it, the rest of us need to rethink how we talk to guests about construction walls.
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